Effective: June 11, 2026
At Elioo Ltda. ("Elioo", "our", "us" or "we"), we value your privacy and are committed to being fair, accountable, and transparent in how we handle your personal information. Our Privacy Policy outlines how we collect, use, and disclose your personal information when you use our websites and applications (the Elioo AI mobile app (iOS or Android) or the kdoo.ai website), and other Elioo services (our "Service"). It also describes your privacy rights.
This Privacy Policy does not apply to data that we process on behalf of customers of our business offerings, or to any employment-related personal information processed in consideration of employment with Elioo. This Privacy Policy also does not apply if you access our Service through a third-party's service. In that case, the third-party's privacy policy would apply.
For individuals in the European Economic Area, United Kingdom, and Switzerland (collectively, "Europe"), for Europe-specific additional information not already discussed on this page, please see Elioo's Europe Privacy Policy Addendum.
Elioo is a Brazilian company working on building artificial intelligence tools to accelerate human scientific discovery. We are guided by our mission to advance our collective understanding of the universe. As part of our mission, we have developed "Elioo AI," a conversational generative AI powered by Elioo's large language models. More information about Elioo's development and training of Elioo AI and data controls is available in our Consumer FAQs and Elioo website.
We ask that you do NOT include personal information in your prompts and inputs into our Service; however, we cannot control what you provide to us.
We may collect personal information from you and about you. Some examples of the information we may collect, how we may collect it, how we may use it, and how we may disclose it are described below.
If you create an account with us, we collect your name, contact information, account credentials, and date of birth. Also, to access certain features of the Service, we will collect your date of birth before you may proceed. If you log into our Service using a third-party service, such as Google or Apple, that third-party will send your information to us at your direction.
If you communicate with us, such as by email, by our webpages, or on social media sites, we may collect personal information that you submit to us including your name, user name, email address, any other information you voluntarily choose to provide us, and the contents of messages you send.
You may provide personal information in prompts and other content you input, such as files, images, audio, voice, video, and other material ("Input"). Outputs of the Service ("Output"), including responses Elioo AI generates, are based on your Input (together, "User Content"). If you include personal information in Inputs you provide to the Service, this information may be reproduced in the Output.
Where applicable, we will collect your Feedback (as defined in our Terms of Service). This might arise if, for example, in a given conversation with Elioo AI, you rate an Output using the thumbs-up/thumbs-down icons.
We have pages on social media sites like Instagram, Facebook, Medium, YouTube, and LinkedIn. When you interact with our social media pages, we collect personal information that you choose to provide to us. In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Technical data includes information such as your IP address, device type, country from which you access, analytics information, browser type and version, browser plug-in types and versions, and operating system. This may also include information about your use of the Service and how you interact with the Service, including the types of content you view or engage with, the features you use, pages you view and your Elioo AI conversation history.
We may determine the general area from which your device accesses our Services based on information like its IP address. Also, you may choose to provide more precise location information, such as your address, your device's GPS location, or location information from third-party services that you use. We obtain your consent prior to collecting precise location information.
We use information that is publicly available on the internet to train our models and provide resulting Output. While we do not intentionally seek out personal information, we understand that there is personal information incidentally included in these datasets.
The Service uses internet search results. In some instances, this data may include personal information.
We and our service providers use cookies and other similar technologies to operate and improve our Services. This data obtained from these cookies and similar technologies may be used for several different purposes, including to:
For users who opt to connect to Google Apps via Google OAuth, Elioo shall not use any Google Apps content for any of its internal AI or other training purposes (such as training its machine learning models), including developing new products or services based on such content.
We do not aim to collect sensitive personal information (ex., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric scans, criminal background, or trade union membership) and ask that you do not provide us with any such information. In addition, in relation to Elioo AI's training, Elioo does not process training data for the purposes of inferring or deriving any sensitive or special category data about individuals, and we do not actively seek out data sources that include sensitive or special category data, nor is any uploaded image used for identification purposes.
We may use your personal information for a variety of purposes. Below, you will find examples and additional information regarding how we may use your personal information.
We may aggregate, pseudoanonymize, or de-identify your information so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Service is being used, to improve and add features to them, and to conduct research. We will maintain and use pseudoanonymized or de-identified information in pseudoanonymized or de-identified form and will not attempt to reidentify the information, unless required by law.
We may disclose your personal information to others. Below, you will find examples and additional information regarding how we may disclose your personal information.
To assist in providing the Service to you or performing business operations, we provide your personal information to service providers including providers of hosting, cloud, analytics, content delivery, support and safety monitoring, and other technology services, for the purposes described above.
In connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company. If required by applicable laws, we will use reasonable efforts to notify you of any transfer of personal information to an unaffiliated third-party.
To (i) comply with laws or to respond to lawful requests and legal process, (ii) protect the rights and property of Elioo and our agents, customers, and others, including to enforce our agreements, policies, and terms of service, (iii) to protect against legal liability, or (iv) to protect the personal safety of Elioo, its customers, or any person.
To our related companies to the extent such sharing is necessary to fulfill a request you have submitted via our Service or for customer management, customer support, technical operations, or the purposes described above.
Certain features may allow you to share information with third-parties. Information you share with third-parties is governed by that third-party's terms and policies.
We retain your personal information where we have an ongoing legitimate business need to do so. In certain circumstances, we will retain your information for legal reasons after our contractual relationship has ended. The specific retention periods depend on the nature of the information and why it is collected and processed and the nature of the legal requirement. For example, we may retain your personal information:
The length of time we retain data may depend on the features or settings you use. For example, when Private Chat is turned on, conversations will not appear in your conversation history and your conversations will be deleted from Elioo systems within 30 days unless it is necessary that they be kept longer for legal, compliance, or safety purposes. Further, if you choose to delete any or all of your conversations or if you choose to delete your account, we will delete the data within 30 days unless it is necessary to retain the data for legal, compliance, or safety purposes.
Elioo implements commercially reasonable technical, administrative, and organizational measures designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no security measure or method of data transmission over the internet is 100% secure. In addition, you are solely responsible for protecting your log-in and password, limiting access to your devices, and signing out of websites and accounts after your sessions.
Our Service may contain links to external websites or social media platforms that are not operated by us. Third-party websites and services have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to them.
As noted in the Terms of Service, our Service is not directed at children or minors under the age of 13 and we do not knowingly collect any personal information from them. While we have taken measures to limit undesirable training data and outputs, Elioo AI could produce output that is not appropriate for all ages. Parents of teenagers between the ages of 13 and 17 years old must agree to the Terms of Service and are urged to exercise care in monitoring the use of this Service by their teenagers. Depending on how a user interacts with the Service, including which modes the user purposely selects, the Service may have content such as some suggestive dialogue, coarse language, crude humor, sexual situations, or violence.
If you are a child under the age of 13, please do not attempt to register for or otherwise use our Service. Please contact us here if you are aware that we may have inadvertently collected personal information from a child under the age of 13.
Depending on where you are located and subject to applicable legal exceptions, you may have certain rights in relation to your personal information.
Under the LGPD (Lei Geral de Proteção de Dados), Brazilian law No. 13,709/2018, you may have the following rights:
For information on the privacy rights that may be available to you under European privacy laws, please review Elioo's Europe Privacy Policy Addendum.
Please note that we cannot guarantee the factual accuracy of Output from our models. If Output contains factually inaccurate personal information relating to you, you can submit a correction request and we will make reasonable efforts to correct this information — but due to the technical complexity of our models, it may not be feasible for us to do so.
The right to submit certain privacy requests through an Authorized Agent.
The right to appeal a decision we make about your rights request.
You can delete your account directly in the Elioo app by going to Profile Settings > Account Settings > Delete Account. After you confirm the deletion, your profile, chat history, and associated personal data will be deleted in accordance with Section 5 of this Privacy Policy. Account deletion is permanent and cannot be undone.
If you do not have access to the app, you can also request account deletion by email: send a message to kdooapp@gmail.com with the subject line "Delete Account" and include the email address of the account you wish to delete. We will process your request and permanently delete your account and associated data (including chat history, voice data, and uploaded photos) within 7 business days. We may contact you to verify ownership of the account before processing the deletion.
To exercise any of these rights, please submit a request to kdooapp@gmail.com and include your full legal name, email address, and city, state/province, and country of residence. Once you have submitted your request, we will respond within the time frame permitted by applicable privacy laws.
Please note, however, that your personal information may be exempt from such requests in certain circumstances, for example if we need to keep using your information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exception applies, we will inform you when responding to your request.
In order to protect your personal information, your ability to exercise some of the rights detailed in this Privacy Policy may be subject to your ability to verify that you are the person about whom your request pertains. For example, we may require you to verify your identity by validating your account credentials or submitting additional information to allow us to verify your identity.
To exercise your rights using an Authorized Agent (as defined under applicable law), you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.
If we refuse to take action on a request within a reasonable period of time after receiving your request, you may appeal our decision via kdooapp@gmail.com. In such an appeal, you must (1) provide sufficient information to allow us to verify that you are the person about whom the original request pertains and to identify the original request, and (2) provide a description of the basis of your appeal. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.
Please note that because the effect of "Do Not Track" signals remains unclear, and because there continues to be no consistent industry understanding of how to respond to such a signal, we do not alter our privacy practices when we detect a "Do Not Track" signal from your browser.
We may update our Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law. If you use the Service after any changes to the Privacy Policy have been posted, all of the changes made will apply to your use of the Service.
To report child safety issues to us, please contact us at kdooapp@gmail.com.
Residents of Australia can find resources regarding child safety and reporting at https://www.esafety.gov.au/.
If you have any queries or complaints about our collection, use, or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us at kdooapp@gmail.com or by the following contact details:
Elioo Ltda.
kdooapp@gmail.com