Elioo App Support

Welcome to the official technical support page for the Elioo app. Elioo is a conversational AI assistant for iOS and Android that lets you chat with AI, make voice calls, create and play music, and use AI-powered map and direction tools. Use this page to get help or find answers to common questions.

How to Contact Us

If you need help, email our support team at kdooapp@gmail.com.

To help us resolve your issue faster, please include:

The email address registered to your Elioo account
Your device model and OS version (for example, iPhone 15, iOS 18)
The version of the Elioo app you are using
A description of the problem and the steps to reproduce it
Screenshots or screen recordings, if possible

We aim to respond within 1–2 business days.

Delete Your Account and Data

You may request deletion of your Elioo account and all associated data at any time, using either of the following methods:

Method 1: Delete in the app (recommended)

Open the Elioo app and sign in.
Go to Profile Settings > Account Settings.
Tap "Delete Account" and read the confirmation notice carefully.
Confirm the deletion. Your account and all associated data will be permanently deleted.

Method 2: Request deletion by email (no app installation required)

Send an email to kdooapp@gmail.com.
Use the subject line: "Delete Account".
Include the email address of the account you wish to delete in the message body.

We will process your request and permanently delete your account and associated data — including your profile, chat history, voice data (including voice clones), and uploaded photos — within 7 business days. We may contact you to verify ownership of the account before processing the deletion. Account deletion is permanent and cannot be undone.

For details on how long we retain data and what is deleted, see the Privacy Policy.

Frequently Asked Questions

How do I sign in?

You can sign in with your email address and password, or continue with Google or Apple. If you forgot your password, tap "Forgot password" on the sign-in screen and follow the instructions sent to your email.

How do I delete my account?

You can delete your account in either of the following ways:

Option 1 — In the app (recommended): Open the Elioo app, go to Profile Settings > Account Settings, and tap "Delete Account". Read the confirmation notice carefully — account deletion is permanent and cannot be undone. Once you confirm, your profile, chat history, and associated personal data will be deleted as described in our Privacy Policy.
Option 2 — By email (no app required): Send an email to kdooapp@gmail.com with the subject line "Delete Account" and include the email address of the account you wish to delete. We will process your request and permanently delete your account and associated data (including chat history, voice data, and uploaded photos) within 7 business days. We may contact you to verify ownership of the account before processing the deletion.

How is my personal data handled?

Our Privacy Policy explains what information we collect, how we use it, and the rights you have. For any privacy request — access, correction, or deletion — email us at kdooapp@gmail.com.

How do I report content or a technical problem?

Inside the app, tap the three-dot menu on a message and choose "Report Issue". You can also report problems by email; please include as much detail as possible so we can reproduce the issue.